Hundreds of staff across Heathrow’s five terminals have won their fight for the right to be recognised by Britain and Ireland’s biggest trade union, Unite.

The workers are employed by OmniServ Limited, which has 435 ‘ambassadors’ across all terminals at Heathrow airport. OmniServ provides passenger services and security services to leading airlines and airports.

The workers provide assistance to passengers arriving and leaving the airport.

Unite regional officer Balvinder Bir said: “This is a fantastic result for the workers who provide vital assistance to passengers using Heathrow. It means the workers have the weight of Unite behind them as they join together to improve their pay and conditions over the coming years.

“Heathrow pledged to be a London living wage airport by 2020. Gaining recognition for passenger ambassadors is one step towards ensuring that the airport honours its promise of decent wages to workers not directly employed by Heathrow, but who are nevertheless the face of Heathrow for the thousands of passengers they assist on a daily basis.

“After a year-long campaign the union has been able to show it has the majority of workers as members of Unite."


Unite is a union that campaigns for and delivers better pay and conditions for its members. Unite is winning at work based on three core values. Secure Work: fighting for jobs and job security, Strong Voice: a union which is a respected voice at work and Decent Pay: a union focused on pay and conditions.

For more information contact Ciaran Naidoo 07768 931 315

  • Unite is Britain and Ireland’s largest trade union with members working across all sectors of the economy. The general secretary is Len McCluskey.