Workers responsible for helping disabled passengers at Luton Airport are in a battle with their employer Clece Care Services which stands accused of exploiting its own workforce while providing services to people with restricted mobility.

The workers are due to take 48-hour strike action between Tuesday 17 July from 05.00 to Thursday 19 July at 04.59.

Clece Care Services  currently runs the contract for special assistance services at London Luton Airport which supports passengers with restricted mobility. Luton Airport awarded the contract to Clece Care Services, so it cannot wash its hands of responsibility for the workers’ treatment. 

The vast majority of staff helping passengers are employed on zero hours contracts despite many of them having worked there for years. This precarious employment often sees workers’ shifts cancelled at short notice and makes budgeting from one week to the next near impossible.

To make matters worse, most staff are on the minimum wage meaning they are on some of the worst terms and conditions in the UK.

The workforce has already taken strike action as part of its campaign to end zero hours and to receive a pay increase to bring their pay in line with the real living wage. 

Clece Care Services  is a giant service provider which employs 70,000 workers . It has a series of major contracts in Spain but is also expanding into the UK and Portugal. In 2017 the company’s earnings (EBITDA) was €76 million.

Unite regional officer Jeff Hodge said: “Clece Care Services claims its aim is to benefit society but it is leaving its UK workers impoverished. Its workforce at Luton airport, who are responsible for helping disabled passengers travel safely, are on a toxic combination of zero hours and the minimum wage. 

“Luton Airport awarded the contract to Clece Care Services , so it cannot wash its hands of responsibility for the workers’ treatment.

“The workers’ demands are reasonable, they want an end to zero hours and their pay brought up to the real living wage. They are in a ‘David and Goliath’ battle, taking a brave stand against exploitation. Their action will cause considerable disruption to passenger services at the airport. The blame for this dispute lies squarely with Clece Care Services and Luton Airport. They should agree to treat these workers with dignity and pay them fairly.”


For more information please contact Ciaran Naidoo on 07768 931 315

  • Unite is Britain and Ireland’s largest trade union with over 1.4 million members working across all sectors of the economy. The general secretary is Len McCluskey.