Customer service staff working for the Peabody Trust in central London have won a significant victory over improved terms in transferring to Pitsea, Essex – after the first vote to strike in the organisation’s 150 year old history. 

The 26 members of Unite, Britain and Ireland’s largest union, working at the call centre in Westminster Bridge Road, London had voted overwhelmingly to strike over the proposed move to Pitsea, 30 miles away, in the spring of next year.

But after talks, a much improved offer was put on the table which the customer centre staff have voted to accept. They are continuing to work normally.

Unite regional officer Tabusam Ahmed said: “We moved from a situation where there was basically nothing on the table for the great upheaval our members face in travelling 30 miles to Pitsea to a good offer that our members voted to accept.

“This significant victory sends a strong message to other housing associations across the UK that Unite will always stand up for its thousands of members working in this sector.

“The ballot for strike action was, we believe, the first time in Peabody’s history, stretching back to 1862, that such a vote had taken place.”

The package includes an increase in retention payments worth an additional five per cent of annual salary and that Peabody will pay full travel costs for two years for those relocating to Pitsea.


Notes to editors:

According to its website: “Following our merger with Family Mosaic, the Peabody Group now provides homes and services to more than 111,000 residents and 8,000 care and support customers. Peabody draws on over 150 years of history and expertise.”

For more information please contact Unite senior communications officer Shaun Noble on 020 3371 2060 or 07768 693940. Unite press office is on:  020 3371 2065


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Unite is Britain and Ireland’s largest union with members working across all sectors of the economy. The general secretary is Len McCluskey.