BA strike update day 21

8th June 2010

Day 21 - the strike has now cost BA £147 million.

So few BA flights are taking off from Heathrow today that a "mix mode" is operating on the runways this morning.  Heathrow is usually so busy that planes can only take off on one runway and land on the other. But as BA is operating a significantly reduced schedule the airport can now allow dual landing which is very rare at Heathrow and reflects that BA is not functioning as smoothly as it claims.

Volunteers show contempt for passengers

With BA continuing to use volunteers to break the strike, there are worrying reports of the contempt some volunteer pilots are displaying towards BA passengers.  Today's Daily Mirror highlights some of the foul-mouthed comments posted on the crewforum website.

Unite has repeatedly pressed BA to deal with the posters of such comments in the same manner adopted with cabin crew for comments made on Facebook.  With 60 crew members suspended and eight sacked for actions arguably of a far less serious nature, but with no action taken by BA against pilot commentators, Unite believes it is clear that BA is intent in discriminating against cabin crew.

Service standards slashed during contingency operation

Unite cabin crew members continue to report disturbing drops in the standard of service offered to passengers.  One flight, the Singapore flight to London last Friday (a non-strike day) had no first class food on-board.  Usually, first class passengers would be offered hotel-standard food from an a la carte menu.  Instead, for the 12-hour flight they were provided with the same small meal given to economy class passengers.  They were also given only plastic glasses and standard class wines and spirits. According to BA.com a one way, first class ticket to Heathrow from Singapore costs £6,152.

Brutish Airways punishing sick crew

BA also continues to pursue a brutish management style.  Unite understands that cabin crew who are sick on dates during or close to industrial action are not having their sick notes accepted by BA. Crew are told to go back to their GPs and get them to write into BA to justify their clinical judgement with BA health services and crew managers.

Prior to any investigation salary is deducted and staff travel is removed. It is then up to the crew member to fight this.  Two crew members who were genuinely sick, report that more than 50 per cent of their salary was taken immediately by BA and they had their staff travel withdrawn. 

Police investigation into theft of wages

Crew have also had cause to get the police to intervene where pay has been deducted by the company but without any explanation.  No formula for the deductions or advance warning was given. Some crew had so much deducted they could not pay their mortgage. When trying to phone managers and pay office to find out the formula and why so much had been taken, no answers were given. With no one in BA providing answers, a crew member phoned the police in frustration and reported it as theft. An internal fraud and theft investigation was prompted by the police, which led to the money being refunded.

BA's war against workforce now costs £147 million - and could cost £1.4 billion as Willie Walsh says he will "hold out"

Despite the tough talk yesterday from the BA CEO, Unite reiterates that the present strike dates would have been called off had BA reinstated staff travel without vindictive penalties, allowing negotiation without clouding the detail.  Now commuters, specifically recruited by BA from Spain, France, Italy and beyond, are having to catch trains, ferries and pay full fare on BA and other airlines to get to work. Considerable hotel costs are also being incurred. Commuters also come to work at Heathrow from as far flung paces as Philadelphia, Los Angeles and even Delhi.  Many have gone on strike in despair at how standards are being driven down at BA. 

BA has now spent £147 million directly and risks losing a further £1.4 billion (Manchester Business School's estimate of lost future business due to reputational damage) because this dispute has no end in sight - and all to punish these workers and their colleagues for taking industrial action to defend their jobs.

ENDS


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